Returns & Exchanges

At MOIZ, we are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and exchange process.

Returns:

• We accept returns within 7 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.
• To initiate a return, please contact our customer service team at Customer Service Contact Number with your order number and the reason for the return. We will guide you through the process and provide a return authorization.
• Customers are responsible for the return shipping costs unless the item is defective or incorrect.

Exchanges:

• If you wish to exchange an item for a different size or model, please contact us within 7 days of receiving your order. The item must be in unused, original condition.
• Once the return is received and inspected, we will send you the exchange item. If there is a price difference, we will notify you of any additional charges or refunds.

Refunds:

• Refunds will be processed once the returned item is received and inspected. The refund will be issued to the original method of payment.
• Please note that shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Damaged or Defective Items:

• If your item is damaged or defective upon arrival, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to our team at Customer Service Contact Number. We’re here to help!